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Whether investigating or fixing a site fault, decommissioning legacy hardware, or expanding the network with next generation service capability, site work is a key component. Edge Networks offer complete turnkey solutions to cover all on-site requirements.
One of the most important aspects of any network development is the survey, whether it be remote or on-site. The data gained from the current configuration, infrastructure, and options for development, as well as localised site criteria, is vital to the accuracy and end quality of the proposed investment, its success, and efficiency throughout the program.
Edge Networks offer a wealth of experience in this field and only utilise trained and qualified subject matter experts for each unique and often varied requirement for a complete turnkey program.
At the installation stage within a program, an experienced, versatile and certified installation team is vital to ensure standards compliance, component and installation quality and system performance.
With many years delivery experience across all technical aspects of the telecoms industry, Edge Networks offer unrivalled quality, from structured cabling and bespoke hardware builds, through to working at heights installations, delivering quality installations for all types of deployment.
During any program of works, no matter how small, commissioning of equipment, solutions or networks is the demarcation point at which the success an investment lies upon. The life cycle of the equipment begins at the commissioning phase and the durability and performance of the asset, as well as the operational efficiency and support economy relies on correct commissioning.
As part of a turnkey project or as a bespoke service, Edge Networks offer commissioning services to cover a complete range of requirements. Qualified and equipped subject matter experts ensure the integration of any new service meets the high standards that the communications technology sector demands.
The only way to resolve certain network issues is to send an expert to site. Edge Networks don’t use sub-contracted field support engineers, subject matter experts also perform our field support, providing a consistently high level of expertise and experience. The field support service also provides the option of on-site support as an enhancement to an existing Service Level Agreement.
This service can be designed to suit a rapid deployment support requirement, linked to the 24/7 network monitoring service, to ensure fast and efficient deployment to site if, for example, an out of hours critical fault has occurred.
The field support service provides the option of on-site support as an enhancement to an existing Service Level Agreement, offering up to same-day or next working day man on-site support for critical faults reported within the time-frame defined in the SLA.
Engineers dispatched to site for fault investigation and resolution are fully equipped with the diagnostic tools required to provide rapid fault resolution and appropriate replacement modules.
Poor performance of equipment and links directly affects the user experience, Edge Networks are experienced in testing the quality of many types of optical, fixed line and wireless links, reporting on the performance and offering solutions to rectify any issues identified.