Sync Network Support

Edge Networks dedicated teams of Subject Matter Experts have a broad knowledge of timing and synchronisation equipment from many vendors, offering the ability to maintain, manage and interact with equipment across a number of support models, providing technical support and managing customer hardware assets and infrastructure from a single element module fault diagnosis and repair through to a complete timing network fault analysis and rectification consultancy investigation.

Technical support

Technical support is provided as part of an Service Level Agreement or a standalone project when required post deployment.  Edge Networks team of technical experts have a broad range of expertise with timing protocols, standards, and equipment to provide assistance with configuration, troubleshooting and fault resolution, ensuring tasks are performed efficiently and correctly meaning that deployed timing and synchronisation assets are optimised and performing within specification and with minimal disruption.

Network health

Due to the relatively stable nature of network synchronisation, Network Operation Centres tend to focus on service monitoring and management meaning synchronisation faults and conditions can get ignored unless they result in a direct service impact, and in some observed cases network synchronisation equipment is left in an unmanaged and unmonitored state.

The remote network health check service is a weekly pro-active, second pair of eyes system check of a network where health checks, backups and configuration checks are carried out.

Management platforms are remotely accessed on a prearranged schedule, or upon request, during UK office hours via a secure virtual private network (VPN) connection and are audited for anomalies that may not be reported by the system, housekeeping activities are also performed as as agreed.

Anomalies are immediately discussed with the client’s nominated experts and where appropriate support instances are raised and progressed.

Network monitoring

The remote network monitoring service is an enhancement to the remote network health check service. It provides a daily scheduled in-depth audit of nominated platforms or equipment deployments.

Management platforms are remotely accessed on a prearranged schedule, or upon request, during UK office hours via a secure virtual private network (VPN) connection and are audited for anomalies that may not be reported by the system, housekeeping activities are also performed as as agreed.

Anomalies are immediately discussed with the client’s nominated experts and where appropriate raise support instances are raised and progressed.

Software and firmware

Software and firmware are vital components in all timing systems.  Edge Networks take an active role in managing software and firmware issues and feature enhancements for all supported client equipment.

Software or firmware release notifications from partners are passed to the client’s nominated contacts and upgrades are be made available according to the terms of support and upgrade policies. Edge Networks work with our clients to evaluate software and firmware release implementation risks and impact.

Looking for sync network support? Get in touch.

Call (+44) 03333 111 400 or Email hello@edgenetworks.uk

Enquire today

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