Network Support

Edge Networks dedicated teams of subject matter experts offer the ability to maintain, manage and interact with network equipment across a number of support models, providing technical support and managing customer hardware asset and network infrastructure from a single element module fault diagnosis and repair through to a complete network fault analysis and rectification consultancy investigation.

Technical support

Technical support is provided as part of a Service Level Agreement or a standalone project when required post deployment.  Edge Networks team of technical experts have a broad range of expertise with protocols, standards, and equipment to provide assistance with configuration, troubleshooting and fault resolution, ensuring tasks are performed efficiently and correctly meaning that deployed assets are optimised and kept running efficiently with minimal disruption.

Network health

The remote network health check service is a weekly pro-active, second pair of eyes system check of a network where appropriate backups, configuration checks, and health checks are carried out.

Management platforms are remotely accessed on a prearranged schedule, or upon request, during UK office hours via a secure virtual private network (VPN) connection and are audited for anomalies that may not be reported by the system, housekeeping activities are also performed as as agreed.

Anomalies are immediately discussed with the client’s nominated experts and where appropriate raise support instances are raised and progressed.

Network monitoring

Edge Networks remote network monitoring service is an enhancement to the remote network health check service. It provides a daily scheduled in-depth audit of nominated platforms or equipment deployments.

Management platforms are remotely accessed on a prearranged schedule, or upon request, during UK office hours via a secure virtual private network (VPN) connection and are audited for anomalies that may not be reported by the system, housekeeping activities are also performed as as agreed.

Anomalies are immediately discussed with the client’s nominated experts and where appropriate raise support instances are raised and progressed.

Software and firmware

Software and firmware are vital components in all network systems.  Edge Networks take an active role in managing software and firmware issues and feature enhancements for all supported client equipment.

Software or firmware release notifications from partners are passed to the client’s nominated contacts and upgrades will be made available according to the terms of support and upgrade policies.  Edge Networks work with our clients to evaluate the impact of  software and firmware releases and any impact that implementation will have on deployed equipment.

Looking for network support services? Get in touch.

Call (+44) 03333 111 400 or Email hello@edgenetworks.uk

Enquire today

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